Billing Terms and Conditions
1. Accepted Payment Methods
At Lunadrape, we aim to make checkout straightforward, secure, and convenient. You can finalize your purchase using any of the following supported payment options:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
- Apple Pay & Google Pay
- Shop Pay
All payments are processed in U.S. Dollars (USD). The full and final amount—including any applicable fees—will be shown clearly at checkout prior to confirming your order.
2. Payment Processing
Payment must be completed in full at the time your order is placed. Orders will not move into preparation, processing, or shipment until payment has successfully cleared.
If your payment is declined or fails for any reason, your order will remain pending until the issue has been resolved.
3. Pricing & Currency
All product prices featured on Lunadrape are displayed in USD. Pricing may be updated at any time due to changes in supplier costs, manufacturing expenses, or shipping-related adjustments.
Any applicable taxes, duties, or service fees will be automatically calculated and shown at checkout to ensure full transparency before payment is submitted.
4. Secure Checkout
Your security is our top priority. Every transaction completed on our site is encrypted using SSL technology and processed through trusted, verified payment gateways.
For your protection, Lunadrape does not store or directly access your complete payment details at any time.
5. Refunds & Chargebacks
Refunds follow the guidelines outlined in our Return & Refund Policy. If you encounter any concerns regarding your payment or order, please reach out to our support team first at info@lunadrape.com. Most issues can be resolved promptly without the need for a formal dispute.
In cases where unauthorized chargebacks occur, we reserve the right to challenge or dispute them to prevent fraudulent claims and protect our business.
6. Fraud & Security Checks
To maintain a secure shopping environment, Lunadrape may temporarily hold or cancel any order that appears suspicious or shows potential signs of unauthorized activity.
For high-value purchases or orders requiring additional verification, we may request identification or confirmation from the customer as part of our anti-fraud efforts.
7. Contact Information
Legal business name: Life Luxe LLC
Brand Name: Lunadrape
Address: 3140 W Main St, Riverton, WY 82501, USA
Email: info@lunadrape.com
Phone: +1 781 851 6749
Customer Service Hours: Monday to Friday: 9:00 AM – 3:00 PM (GMT-6)