Privacy policy

Last updated: September 19, 2024

This Privacy Policy explains how Lunadrape (“the Site”, “we”, “us”, or “our”) gathers, uses, and shares your personal information when you visit, interact with our services, or make a purchase from lunadrape.com (the "Site"), or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to any individual whose information we collect—whether you are a shopper, visitor, or any person engaging with our Services.

Please read this Privacy Policy thoroughly. By accessing or using any portion of the Services, you are agreeing to the collection, handling, and disclosure of your information in accordance with this Privacy Policy. If you do not accept these terms, please discontinue use of the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or to comply with operational, legal, or regulatory requirements. Whenever changes occur, we will update the “Last updated” date displayed above and post the revised version on the Site. We will take any additional steps required under applicable law to notify you of changes.

How We Collect and Use Your Personal Information

To operate our business and provide the Services, we gather personal information about you from several different sources, as detailed below. The exact information we collect varies depending on how you interact with the Site and Services. In addition to the purposes listed throughout this Policy, we may use your information to maintain communication with you, operate and improve the Services, comply with legal obligations, enforce our Terms of Service, and protect our rights, our users, and the integrity of our platform.

What Personal Information We Collect

The information we gather depends on how you use the Site and Services. When we use the term “personal information,” we refer to any data that identifies, relates to, describes, or can reasonably be linked to you. The sections below outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

We collect information you willingly submit to us, which may include:

  • Basic contact information, such as your name, address, phone number, and email address.
  • Details related to orders, including billing and shipping information, payment confirmation, phone number, and email address.
  • Account details such as usernames, passwords, and security verification questions.
  • Shopping activity, including items you browse, add to your cart, or save to your wishlist.
  • Customer service interactions, including details you provide when communicating with us through the Services.

Some functions of the Services may require you to provide certain information. While you may choose not to provide it, doing so may limit or restrict your ability to access those features.

Information Collected Through Cookies

We also automatically gather certain information about how you interact with the Services (“Usage Data”). To collect this data, we may use cookies, pixels, and related tracking technologies (“Cookies”). Usage Data may include information about how you access and use the Site, device and browser details, IP address, network information, session activity, and other analytical data regarding your interactions with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

  • Service providers supporting our Site and Services, such as Shopify.
  • Payment processors who collect billing details (such as bank account information, credit card numbers, and billing addresses) in order to process transactions.
  • Marketing partners and analytics providers, who may collect information when you visit the Site, interact with our emails, or engage with our advertisements.

Any information obtained from third parties is handled according to this Privacy Policy. We are not responsible for the accuracy of information provided by those third parties or for their own privacy practices. For additional details, refer to Third Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to deliver the Services and fulfill our contractual obligations to you. This includes processing payments, completing orders, managing your account, sending notifications about purchases, returns, and exchanges, coordinating shipping and delivery, facilitating returns, and enabling user reviews.

Marketing and Advertising

We may use your personal information to send promotional communications, including marketing emails, text messages, and postal mail. We may also use your data to personalize the advertising and shopping experience on our Site and across other websites, making the content and offers presented to you more relevant.

Security and Fraud Prevention

We use personal information to identify, investigate, and prevent potentially fraudulent, harmful, or illegal activity. If you maintain an account with us, you are responsible for safeguarding your login credentials. If you suspect unauthorized access to your account, please contact us immediately.

Communicating with You

We use your personal information to provide customer support and enhance the Services. This helps us respond to your inquiries, improve our operations, and maintain a positive relationship with you. This use aligns with our legitimate business interests.

Cookies

We use Cookies to operate and enhance our Site and Services—for example, to remember user preferences, analyze site performance, and better understand how visitors interact with the Services. Third-party partners may also use Cookies to help tailor products, services, and advertisements displayed on our Site or elsewhere online. For more information about Shopify’s cookies, visit: https://www.shopify.com/legal/cookies.

Most browsers accept cookies automatically, but you may choose to block or delete them through your browser settings. Please note that limiting Cookies may negatively affect your user experience and may cause some features of the Site or Services to stop functioning properly. Blocking Cookies may also not permanently prevent certain types of data sharing with third parties.

How We Disclose Personal Information

We may disclose your personal information to third parties under the circumstances described below and in accordance with this Privacy Policy. These disclosures may occur:

  • With vendors and service providers performing services on our behalf, such as payment processing, shipping and fulfillment, customer support, data analytics, cloud hosting, and IT services.
  • With business and marketing partners—including Shopify—who may use your information in accordance with their own privacy policies.
  • With third parties when directed by you, such as when shipping products, interacting with social media features, or enabling third-party integrations.
  • With affiliates or within our corporate group, when necessary to support our business operations.
  • During business transactions such as mergers, acquisitions, restructuring, or bankruptcy proceedings.
  • To comply with legal obligations, including responding to subpoenas, legal requests, or regulatory requirements.
  • To enforce our Terms of Service, defend our rights, and protect the rights and safety of our users and others.

In the past 12 months, we have disclosed the following categories of information for these purposes:

  • Identifiers, including names, contact details, and account information
  • Commercial information, such as order history and shopping behavior
  • Internet activity, such as Usage Data collected through Cookies
  • Disclosure recipients include vendors, service providers, affiliates, business partners, and marketing partners

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

Some features of the Services may allow you to post product reviews or other content publicly. Any information you voluntarily share in these spaces becomes publicly accessible and may be viewed, copied, or used by others. We do not control how third parties use publicly available information and cannot guarantee your privacy or the security of information you disclose in these areas.

Third Party Websites and Links

The Site may include links to third-party websites or online platforms. These sites operate independently of us and may have their own privacy and security policies. You should review those policies carefully before providing personal information to any third party. We are not responsible for the privacy practices, security measures, accuracy, or content of external sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided personal information to us, please contact us so we may remove it. As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of users under the age of 16 as defined by applicable law.

Security and Retention of Your Information

We implement security measures to protect your information; however, no system is completely secure, and we cannot guarantee absolute protection. Information you send to us may be insecure while in transit. Avoid sharing sensitive information through unprotected channels.

How long we retain your personal information depends on a variety of factors, such as whether it is needed to maintain your account, operate the Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your place of residence, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access / Know: Request details about the personal information we hold and how it is used.
  • Right to Delete: Request the deletion of personal information we maintain about you.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right to Portability: Request a copy of your data or transfer it to another entity.
  • Restriction of Processing: Request that we stop or limit the processing of your information.
  • Withdrawal of Consent: Withdraw consent where consent was previously provided.
  • Appeal: Appeal our decision if we deny your request.
  • Communication Preferences: Opt out of marketing emails at any time.

You may exercise these rights through tools available on our Site or by contacting us using the details below. To protect your privacy, we may need to verify your identity before responding. You may also designate an authorized agent to submit requests on your behalf, subject to proof of authorization.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how your personal information is handled, please contact us using the information provided below. Depending on your jurisdiction, you may also have the right to file a complaint with your local data protection authority if you are not satisfied with our response.

International Users

Your personal information may be transferred, stored, or processed outside your country of residence, including in the United States. When transferring data from Europe, we rely on appropriate legal mechanisms such as the European Commission’s Standard Contractual Clauses or their UK equivalents, unless the destination country has been deemed to provide adequate protections.

Contact

If you have questions regarding this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us using the details below:

Legal business name: Life Luxe LLC

Address: 3140 W Main St, Riverton, WY 82501, USA

Email: info@lunadrape.com

Phone: +1 781 851 6749

Customer Service Hours: Monday to Friday: 9:00 AM – 3:00 PM (GMT-6)