Shipping policy
Order Processing
All orders are generally processed within 1–3 business days (Monday through Friday). This processing window reflects the time required for order verification, packaging, and preparation for shipment.
During busy seasons, holiday periods, or in situations where payment information is incomplete or address details require clarification, processing times may be extended slightly. Should any issue arise that may delay your order, our team will contact you via email to ensure everything progresses smoothly.
Order Cutoff Time
Orders placed before 2:00 PM Central Standard Time (CST) are typically processed on the same business day.
Orders submitted after this cutoff will begin processing on the next business day. In these cases, your overall estimated delivery timeframe may be extended by an additional business day.
Handling & Transit Time
United States
- Handling Time: 1–3 business days
- Transit Time: 2–12 business days
- Estimated Total Delivery: 3–15 business days
Please note that all delivery timeframes are estimates. External factors—such as severe weather, customs inspections, or carrier delays—may occasionally impact transit times. While these circumstances fall outside our control, we will always do our best to keep you informed about the status of your shipment.
Shipping Rates
United States
- All Orders: Free Shipping
We proudly offer free shipping on every order—no minimum purchase required.
Delivery Partners
To provide dependable and timely shipping, we work with a network of reputable global carriers, including USPS, DHL, and UPS. Our partnerships ensure careful handling and reliable delivery of your package.
All shipments include tracking, enabling you to follow your order from dispatch to delivery.
Tracking Your Order
Once your package has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment throughout its journey.
You can also track your order at any time through our dedicated Track Order page.
International Shipping, Taxes & Duties
All orders shipped within the United States are delivered without any additional customs fees, import taxes, or duties. The price you see at checkout is the final amount you pay.
Lunadrape is not responsible for delays caused by carriers or local delivery services, but we will always do our best to assist you if any issues arise during shipment.
Delivery Confirmation & Lost Packages
Once a shipment is marked as delivered by the carrier, Lunadrape is no longer responsible for lost or stolen packages.
If your tracking information shows “Delivered” but you have not received your order, please contact the carrier directly to initiate an investigation. We will assist you whenever possible to help resolve the situation.
Countries We Ship To
We proudly offer free shipping within the United States on all orders. No minimum purchase required—just fast, reliable delivery straight to your door.
Contact Information
Legal business name: Life Luxe LLC
Address: 3140 W Main St, Riverton, WY 82501, USA
Email: info@lunadrape.com
Phone: +1 781 851 6749
Customer Service Hours: Monday to Friday: 9:00 AM – 3:00 PM (GMT-6)