Frequently asked questions

1. How long does delivery take?

Orders are prepared within 1–3 business days, and shipping typically takes between 2–12 business days depending on your destination. In total, most orders arrive within 3–15 business days. Once your package has shipped, you’ll receive detailed tracking information so you can follow its progress from start to finish.

2. Can I return an item if it doesn’t fit or I change my mind?

Yes—returns and exchanges are available within 14 days of receiving your order. As long as the item is unused, unwashed, and in its original packaging, we’ll be happy to assist. Just reach out to our team and we’ll guide you through the process.

3. Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we can cancel it and issue a full refund. If it has already been shipped, you may request a return once it arrives.

4. Which payment methods do you accept?

We accept all major credit and debit cards, and a variety of secure express checkout options. No matter how you choose to pay, your information is fully protected.

5. Is shopping on your site secure?

Absolutely. Our website uses advanced SSL encryption to secure your personal and payment details. Your privacy and safety are extremely important to us, and thousands of customers rely on our secure platform every day.

6. Do you ship internationally?

No, we ship only in the United States using trusted carriers such as USPS, DHL, and UPS.

7. How much does shipping cost?

We offer free shipping on all orders, with full tracking included so you can monitor your package throughout its journey.

8. What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact our support team right away. We’ll review the issue promptly and resolve it as quickly as possible.

9. Do I have to pay customs or import fees?

No. All orders are shipped without any additional customs or import fees.

10. Are your products true to size?

Yes—our items are designed with a modern, true-to-size fit. Each product page includes a size guide with detailed measurements to help you find the best fit. If you prefer a looser or more fitted look, adjusting up or down one size is a great option.