Return and Refund Policy

We offer a 14-day return window, giving you two weeks from the day your order is delivered to submit a return request. After this period has passed, we are unable to accept return submissions.

To qualify for a return, your item must be in the same condition as when it arrived—unused, unworn, and returned in its original packaging. A receipt or proof of purchase is also required to complete your request.

To initiate a return, please reach out to us at info@lunadrape.com. Once your request is reviewed and approved, we will provide you with the proper return address and instructions. Please do not send any items back without first receiving confirmation from our team, as unapproved returns will not be processed.

Return shipping costs are the responsibility of the customer.

If you have any questions regarding a return at any point, feel free to contact us at info@lunadrape.com.

Order Cancellation

If you need to cancel an order, please contact us immediately after placing it. We will do our best to stop the order before it is prepared or shipped. Once an order has started processing or has already been dispatched, cancellation may no longer be possible. If this happens, you may still request a return after the package arrives. Our support team will guide you through the next steps to make the process as seamless as possible.

Damages and Issues

We kindly ask that you inspect your delivery as soon as it arrives. If you receive a damaged, defective, or incorrect item, please notify us right away. This allows us to address the problem quickly and efficiently. When contacting us, include your order number, a brief explanation of the issue, and photos if possible, as they help speed up our review and resolution process.

Exchanges

We offer free exchanges on qualified items, ensuring you can easily switch to another size or style. You will only be responsible for the shipping cost of the replacement item. To begin an exchange, please contact us at info@lunadrape.com and include your order number along with details about the item you wish to exchange. Our team will supply the appropriate instructions to ensure everything goes smoothly.

Restocking Fee

We do not apply any restocking fees. As long as your return complies with our policy requirements, you will receive your refund or exchange in full without additional charges. Every returned product is inspected upon arrival, and we handle restocking internally without passing costs on to you.

European Union 14-Day Cooling-Off Period

If your order is shipped to a destination within the European Union, you are entitled to cancel or return your order within 14 days for any reason, without needing to provide justification. As with standard returns, the item must be unworn, unused, with all tags attached, and in its original packaging. Proof of purchase is required.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be issued back to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us using the information below.

Contact Information

Legal business name: Life Luxe LLC

Address: 3140 W Main St, Riverton, WY 82501, USA

Email: info@lunadrape.com

Phone: +1 781 851 6749

Customer Service Hours: Monday to Friday: 9:00 AM – 3:00 PM (GMT-6)